Shipping Policy

At HQPACKING, we provide transparent and reliable shipping services for all our products. Please review our shipping terms below.

1. Order Processing & Delivery Time The total delivery time is divided into Processing Time (production/handling) and Shipping Time.

Category A: Stock Products (No Customization)

  • Order Cut-off Time: 5:00 PM (GMT+08:00) Beijing Standard Time.
  • Processing Time: 1–3 business days (Mon–Fri).
  • Shipping Time: 8–18 business days.
  • Estimated Total Delivery: 9–21 business days.

Category B: Custom Products (With Logo/Design)

  • Order Cut-off Time: 5:00 PM (GMT+08:00) Beijing Standard Time.
  • Lead Time (Production): 14–28 business days (Starts after mock-up approval).
  • Shipping Time: 8–18 business days.
  • Estimated Total Delivery: 22–46 business days.

2. Shipping Cost 

Free Economy Shipping: Orders over $59.99
Freight per order: $12.9 Orders under $59.99

3. Tracking Your Order Once your order is dispatched, you will receive an email and/or SMS with a tracking link. Please note that tracking information may take up to 3-5 business days to update in the carrier's system.

4. Shipping Origin & Destinations

  • Shipping Origin: All products are produced and shipped from our professional manufacturing facility in China.
  • Available Countries: United States.

5. Shipping Address & Changes Please ensure your shipping address is correct at checkout. Address changes must be requested via email before the order is dispatched. Once the package is in transit, we cannot change the destination.

6. Important Notes

  • Deliveries are made on business days (Monday to Friday).
  • Shipping times may be affected by external factors such as customs clearance or extreme weather.
  • If your order is significantly delayed, please contact our support team.
  • Normally, the seller should not be responsible for address errors or packages that may be lost or stolen after delivery. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly.

7. Contact Information If you have any questions about our shipping process, please contact us:

8 . About Duties and Taxes:

You will need to pay import taxes and duties in accordance with local laws and restrictions. These will not be shown as part of the final price at checkout.
If a package is returned or destroyed because you refuse to pay the duty, the resulting charges will be deducted from your order.